Choose any product or service with which you are familiar and which you feel could
be improved.
1. Describe the product/service that you consider (10%)
2. Construct QFD matrix Level I and Level II using the template provided in Appendix
1. Provide some supporting text to explain the matrices and analyze the results.
(40%)
3. Develop FMEA using the template given in Appendix 2 based on the QFD matrix
that you have constructed. Describe ad analyze the FMEA that you have developed.
(40%)
The document must be well-organized and formatted to meet the requirements of a
report. Introduction and conclusion sections need to be included in your report. (10%)
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