For this paper, describe a time when you had to analyze a complex I.T. situation and make a quick decision. What process did you follow for making the
decision? Were you satisfied with the results? The situation can occur when you were a student at the university, or it could be a situation that occur in an
office setting, i.e., banking or insurance office…Use the S.T.A.R. technique to structure your answers for this question. The S.T.A.R. technique can help you
structure your answer logically and concisely. S.T.A.R. is an acronym that stands for the (S) situation you were in, the (T) tasks you had in that situation, the
(A) actions you took to address the problem, and the (R) results you got from those actions.